Shoes

Frequently asked questions

Find answers to common questions about our products

We offer a 14-day return and refund policy from the date your order is delivered.
To be eligible for a refund, items must be:
- Unworn, unwashed, and in their original condition
- Returned with all original tags and packaging
- Free from any signs of wear, damage, or alteration
Once we receive and inspect your returned item(s), your refund will be processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Orders are typically processed within 1–3 business days, with approximately 80% of orders processed during this timeframe.
Once shipped, delivery usually takes 4–6 business days, depending on your location and carrier availability.
Please note that processing and shipping times may be longer during peak seasons, holidays, or promotional periods. You'll receive a tracking number via email as soon as your order has been dispatched.
Estimated delivery time: 5–9 business days (processing + shipping).
A detailed size chart is provided on every product page to help you find the best fit. Since sizing may vary slightly between different styles and garments, we recommend checking the size chart for the specific item you're interested in before placing your order.
If you need assistance, we're here to help. You can contact our customer support team by:
- Sending us an email at Virezouk@gmail.com
- Clicking the menu icon in the top-left corner of the website and selecting "Contact" to submit an inquiry
We aim to respond to all customer inquiries as quickly as possible and appreciate your patience during busy periods.
Yes, we currently have three official social media accounts:
Instagram: @Virezo.official
Facebook: Virezo.Uk
TikTok: Virezo_uk